FAQ

Frequently Asked Questions (FAQ) - Tieu Jewellers

  1. How can I contact Tieu Jewellers?

    • You can reach us by emailing tieujewellers@gmail.com. Our customer service team will be happy to assist you with any inquiries or concerns.

  2. What payment methods do you accept?

    • We accept payments through major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely to ensure your financial information is protected.

  3. Do you ship internationally?

    • Yes, we ship to select international destinations. Please refer to our Shipping Policy for a list of countries we currently ship to and estimated delivery times.

  4. What is your return policy?

    • Our Return Policy allows for returns or exchanges within a specified period from the date of purchase, subject to certain conditions. Please refer to our Return Policy page for detailed information on eligibility, initiating returns, and processing refunds or exchanges.

  5. Do you offer customization or personalization services?

    • Yes, we offer customization and personalization services for select products. Please contact us directly to inquire about custom orders and personalized options.

  6. How can I track my order?

    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and location of your package online.

  7. What should I do if my order arrives damaged or defective?

    • If your order arrives damaged or defective, please contact our customer service team immediately with clear photos of the damaged items. We will work with you to arrange for a replacement or refund as necessary.

  8. Can I cancel or modify my order after it has been placed?

    • Orders cannot be canceled or modified once they have been placed due to our expedited processing times. We recommend reviewing your order carefully before completing the checkout process.

If you have any further questions or inquiries not addressed in this FAQ, please feel free to reach out to us at tieujewellers@gmail.com. We are here to provide you with exceptional customer service and assistance.

Thank you for choosing Tieu Jewellers!