Refund Policy
Refund Policy for Tieu Jewellers Bracelets
At Tieu Jewellers, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your bracelet purchase, we offer a hassle-free return policy outlined below:
1. Eligibility for Returns:
- To be eligible for a return, the bracelet must be unused, unworn, and in its original condition with all tags and packaging intact.
- Returns are accepted within 14 days from the date of purchase.
- Personalized or custom-made bracelets are not eligible for return unless they arrive damaged or defective.
2. Initiating a Return:
- To initiate a return, please contact our customer service team at [customer service email or phone number] within the specified return period.
- Provide your order number and details of the item(s) you wish to return.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RA#) if your return is approved.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged or defective).
- We recommend using a trackable shipping service and purchasing shipping insurance for your return package to ensure its safe arrival.
4. Refund or Exchange:
- Upon receiving and inspecting the returned bracelet, we will process your refund or exchange as per your preference.
- Refunds will be issued to the original form of payment within [number] business days after the return is processed.
- Exchanges for a different bracelet style, size, or color are subject to availability. If the desired item is unavailable, a refund will be issued instead.
5. Exceptions:
- Items purchased during promotional or clearance sales may be eligible for return under special circumstances, subject to approval.
- Returns of items purchased through authorized Tieu Jewellers retailers or third-party sellers are subject to their respective return policies.
6. Damaged or Defective Items:
- If your bracelet arrives damaged or defective, please contact us immediately upon receipt to arrange for a replacement or refund.
- Provide clear photos of the damaged or defective item(s) for our assessment and resolution.
7. Final Sale Items:
- Certain items may be designated as final sale and are not eligible for return or exchange. These items will be clearly marked on our website at the time of purchase.
By making a purchase from Tieu Jewellers, you agree to abide by the terms of our return policy outlined above.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance.
Thank you for choosing Tieu Jewellers!
At Tieu Jewellers, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your bracelet purchase, we offer a hassle-free return policy outlined below:
1. Eligibility for Returns:
- To be eligible for a return, the bracelet must be unused, unworn, and in its original condition with all tags and packaging intact.
- Returns are accepted within 14 days from the date of purchase.
- Personalized or custom-made bracelets are not eligible for return unless they arrive damaged or defective.
2. Initiating a Return:
- To initiate a return, please contact our customer service team at [customer service email or phone number] within the specified return period.
- Provide your order number and details of the item(s) you wish to return.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RA#) if your return is approved.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged or defective).
- We recommend using a trackable shipping service and purchasing shipping insurance for your return package to ensure its safe arrival.
4. Refund or Exchange:
- Upon receiving and inspecting the returned bracelet, we will process your refund or exchange as per your preference.
- Refunds will be issued to the original form of payment within [number] business days after the return is processed.
- Exchanges for a different bracelet style, size, or color are subject to availability. If the desired item is unavailable, a refund will be issued instead.
5. Exceptions:
- Items purchased during promotional or clearance sales may be eligible for return under special circumstances, subject to approval.
- Returns of items purchased through authorized Tieu Jewellers retailers or third-party sellers are subject to their respective return policies.
6. Damaged or Defective Items:
- If your bracelet arrives damaged or defective, please contact us immediately upon receipt to arrange for a replacement or refund.
- Provide clear photos of the damaged or defective item(s) for our assessment and resolution.
7. Final Sale Items:
- Certain items may be designated as final sale and are not eligible for return or exchange. These items will be clearly marked on our website at the time of purchase.
By making a purchase from Tieu Jewellers, you agree to abide by the terms of our return policy outlined above.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance.
Thank you for choosing Tieu Jewellers!